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Musely reviews are generally positive. The company uses board certified dermatologists to prescribe treatments using FDA-approved ingredients for a range of common skin conditions and concerns.
Musely is a telemedicine service that connects customers with dermatologists. Musely’s dermatologists can provide personalized prescription medications for different skin concerns, including dark spots and wrinkles, among others.
Customers can view a biography page for each dermatologist, which includes the dermatologist’s credentials and work history.
The company provides free shipping and a 60-day guarantee for many products. Customers who are not satisfied with their results may be able to get a refund.
On the Musely website, people can select a skin area or condition, or choose a product from the list provided. People can view all the ingredients Musely uses in each product and the areas and conditions Musely can treat.
To get a prescription from Musely, a person must complete an online doctor visit and request a treatment. Musely states that the online doctor visit involves filling out a brief medical questionnaire, uploading photos of the treatment area, and submitting payment. This process should take about 5 minutes.
One of Musely’s dermatologists reviews a person’s medical history and any photos the person has uploaded to determine the most appropriate treatment for them. Musely states its dermatologists will review this information within 24 hours.
Once one of Musely’s dermatologists has reviewed the information a person provides, Musely sends the person an email.
Musely’s products are only available with a prescription from a dermatologist, and the company sends the prescription to one of its partner pharmacies. Musely states these pharmacies make the compounded medication fresh themselves. The customer then receives the medication by mail.
People can manage their prescriptions through their Musely account. This includes adjusting refill dates and auto-refill status, editing shipping and billing information, and updating their medical profile.
Musely also has an app that customers can use to find treatment instructions, track their daily progress using Musely products, message their designated Musely doctor, and check in with an “eNurse.”
There is an extra charge for products, either as individual purchases or as a subscription for auto-refills, which ranges from $50 to $110.
Musely also offers a 60-day free consultation period for customers who have purchased a Musely product.
Musely’s website states it does not accept insurance. However, Musely can accept payments from flexible spending accounts (FSA) and health savings accounts (HSA).
Musely also recommends people contact their insurance provider about reimbursement options for treatment or the doctor visit fee.
The Musely website states it has a board of medical advisers, a team of dermatologists, and pharmacists who use their collective experience and expertise in regard to the medical treatments that Musely offers.
Musely only uses board certified dermatologists. The Musely website features biographies of the company’s dermatologists and other medical professionals, so people can find out more about them before using Musely.
Customer reviews on the Musely website are positive, with most products receiving 4 out of 5 stars.
Positive reviews claim the products are effective and provide visible results. Many reviews on Musely’s website describe how customers struggled to find treatments that worked for them before using Musely.
Customers write how the Musely prescriptions helped their conditions improve in a short amount of time, sometimes within a week to a month after they began using them.
Other positive reviews on Musely’s website describe improvements in the customers’ conditions over a longer period of applying Musely products consistently, from 60 days to 1 year. Many reviews on the website feature before and after photos of customers, so people can see what they might be able to expect from Musely products.
Musely has a 2.77 out of 5 stars on the Better Business Bureau (BBB). It has 44 reviews and has closed 114 complaints in the last 3 years. It holds a C grade and does not have BBB accreditation.
Customer complaints mention slow shipping and missing packages, and slow or no responses from Musely’s customer service representatives.
Plus, some customers found the pricing information and marketing on the website and social media confusing. Some reviews also claim that treatments did not work.
Musely works with board certified dermatologists to provide legitimate prescription medications. It stocks a range of skin care products containing ingredients known to improve specific skin concerns.
People can read customer reviews on the Better Business Bureau and Musely’s website to determine whether Musely is a company they wish to get prescriptions from.
A person can also get prescriptions from an appropriate healthcare professional if they do not wish to use Musely.
Musely has a dark spot treatment page on its website that lists products a person can buy to address dark spots.
Musely products for dark spots contain tretinoin, niacinamide, and other ingredients proven to improve the appearance of hyperpigmentation.
Before a person purchases any products, a dermatologist reviews each individual’s information and provides a treatment plan suitable for their condition.
As with any prescription medication, symptoms may reappear if a person stops using Musely products.
People may consider discussing their condition with a healthcare professional if they wish to start or stop taking prescription medication.
As with any prescription medication, products from Musely may have side effects.
People can read the instructions with their medication or discuss the medication with a doctor or pharmacist if they want to find out about any potential side effects.
Musely provides products that can help treat a range of skin concerns, such as wrinkles, acne scars, and sun spots. Prescription treatments are available through Musely’s board certified dermatologists.
Some of the main ingredients that Musely products use include tretinoin, caffeine, and hyaluronic acid, which can improve various skin issues.
Musely’s dermatologists review people’s information and symptoms and offer a treatment plan for their condition. This service is available for $20. Musely products are available for an extra cost on top of this service fee.
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Layton AM, et al. (2023). Real-world case studies showing the effective use of azelaic acid in the treatment, and during the maintenance phase, of adult female acne patients. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9975535/
